Order Information

ORDER INFORMATION 

PAYMENT
We accept all major credit cards as well as Google Pay, Apple Pay and Shopify Pay. Payments are automatically processed through the Shopify payments system. We do not accept direct card payments and presently do not accept PayPal payments.

CURRENCY
All items are priced in Canadian currency. Check the Currency Menu in the top right corner for the currency you are viewing. If you are not paying in Canadian funds then the final amount that shows up on your credit card statement will reflect the rate your credit card company or bank is charging on the day of the transaction. Likewise, since our stores are in Canadian funds, any refunds will vary slightly depending on the currency rate on that given day.

TAXES
Your invoice total will show applicable taxes. Orders shipped from our Canadian warehouse to locations outside of Canada will have no taxes charged.

SHIPPING / DELIVERY TIMES
All items ship from either our RockPaperMerch Canadian or U.S. warehouse on a weekly basis. You can choose your delivery method on checkout. Please allow 3 to 4 working days for your order to be processed. Once shipped you will receive a notification with the tracking number. Allow 1-2 weeks for delivery within North America and 4-5 weeks for international destinations. For international orders you have 3 delivery options (the cheapest option ships with no tracking, the second option ships with tracking to your country, the third and most expensive option includes tracking to your door). Please note that you may experience additional delays on International orders due to the local postal system and customs processing which are beyond our control. If your order does not show up within the time frame above and you do have not received a tracking confirmation please e-mail us at info@rockpapermerch.com along with your Order Confirmation number. NOTE THAT DUE TO THE PANDEMIC OUR WAREHOUSE IS RUNNING A WEEK BEHIND AND COURIERS MAY ALSO BE RUNNING BEHIND. 

CUSTOMS & DUTY
You may be charged additional customs and duty fees by your destination country. The rates will vary dependent on the items, value and country of origin. These charges are the responsibility of the recipient. Contact your local customs office for more information and to obtain rates.

PRE-SALE ITEMS
Items noted as "pre-sale" are not yet physically available and won't ship until a week after the date listed. Any items ordered along with pre-sale items will be held and shipped together. When pre-sale items are ordered along with other items bundle shipping may not calculate correctly so if you feel the shipping rate is excessive then once your order is received please drop us a line with your order number and ask for a Shipping Review, we will check the actual shipping charges and issue you a partial refund.

OUT OF STOCK ITEMS
We are supplied with product directly from the artist so items may be temporarily out of stock in our warehouse until the artist restocks causing a delay in availability. If you wish to inquire about an item that is out of stock please e-mail us at info@rockpapermerch.com.

RETURNS
Returns/Exchanges are accepted within 7 days of receipt and the product is in its original condition. Shipping charges are non-refundable unless there is error on our part or your item is damaged. Please e-mail us at info@rockpapermerch.com and include your Order Number, a photo (if applicable) and an explanation of the issue. When shipping the item include a printout of the email approving the return/exchange and send to : RockPaperMerch, 166 Byron Ave, Dorchester ON N0L 1G3. ATTN : Returns 519.854.8507.

INQUIRIES
For any inquires regarding your order including special order instructions and requests for returns, or to obtain additional information on items, please e-mail : info@rockpapermerch.com. Please allow up to 72 hours for a response. If your inquiry is urgent and you have not received an e-mail response you may call Merch In Motion directly at 519.854.8507 and we will notify RockPaperMerch of your inquiry.

RockPaperMerch.com is an independent subsidiary of Merch In Motion Inc. We act as a fulfillment agent for the clients we represent. RockPaperMerch cannot answer personal questions, speak on behalf of, or forward inquiries directly to any Artist.