Order Information

Order Info 

PAYMENT
We presently accept Visa, Master Card and American Express cards payment, as well as Google Pay, Apple Pay and Shopify Pay. Payments are automatically processed  through the Shopify payments system. We do not accept direct card payments.

CURRENCY
All items in this store are priced in the currency noted beside each item. For orders paid in different currencies than the one stated the final amount that shows up on your statement will change to reflect your local currency rate.

TAXES
Your invoice total will include any applicable taxes depending on your location.

SHIPPING / DELIVERY TIMES
All items ship from either our RockPaperMerch Canadian or U.S. warehouse on a weekly basis. You can choose your delivery method on checkout. Please allow 1 to 3 working days for your order to be processed. Once shipped you will receive a notification with the tracking number. Allow 1-2 weeks for delivery within North America and 4-5 weeks for international destinations. For international orders you have 3 delivery options (the cheapest options ships with no tracking, the second option ships with tracking to your country, the third and most expensive option includes tracking to your door). Please note that you may experience delays on International orders due to the local postal system and customs which are beyond our control. If your order does not show up within the time frame above please e-mail us at info@rockpapermerch.com along with your Order Confirmation e-mail.

CUSTOMS & DUTY
You may be charged additional customs and duty fees by your destination country. The rates will vary dependent on the items, value, and country of origin. All charges are the responsibility of the recipient. Contact your local customs office for more information and to obtain rates.

OUT OF STOCK ITEMS
We are supplied with product directly from the artist so items may be temporarily out of stock in our warehouse until the artist restocks causing a delay in available stock. If you wish to order an item that is out of stock please send us an e-mail for an update to when it may be back in stock.

RETURNS
Returns are accepted within 7 days of receipt provided you have received a Return Authorization Form and the product is in its original condition. Shipping charges are non-refundable unless there is error on our part. If your item is damaged please e-mail us a photo and explanation and we will send a replacement.

INQUIRIES
Any inquires regarding your order including special order instructions and requests for returns, or to obtain additional information on items in this web store must be submitted by e-mail to info@rockpapermerch.com. Please allow up to 72 hours for a response. If your inquiry is urgent and you have not received an e-mail response you may call Merch In Motion directly at 519.854.8507 and we will notify RockPaperMerch of your inquiry.

RockPaperMerch.com is an independent subsidiary of Merch In Motion Inc. We act as a fulfillment agent for the clients we represent. RockPaperMerch cannot answer personal questions, speak on behalf of, or forward inquiries directly to any Artist.