We accept all major credit cards as well as Google Pay, Apple Pay and Shopify Pay. Payments are automatically processed through the Shopify payments system. We do not accept direct card payments.
All items are priced in Canadian currency. Foreign orders will default to a local currency based on your location. Check the Currency Menu in the top right corner for the currency you are viewing. The final amount that shows up on your credit card statement will reflect the rate your credit card company is charging on that day.
Your invoice total will show applicable taxes. Orders shipped from our Canadian warehouse to locations outside of Canada will have no taxes charged.
SHIPPING / DELIVERY TIMES
All items ship from either our RockPaperMerch Canadian or U.S. warehouse on a weekly basis. You can choose your delivery method on checkout. Please allow 3 working days for your order to be processed. Once shipped you will receive a notification with the tracking number. Allow 1-2 weeks for delivery within North America and 4-5 weeks for international destinations. For international orders you have 3 delivery options (the cheapest options ships with no tracking, the second option ships with tracking to your country, the third and most expensive option includes tracking to your door). Please note that you may experience delays on International orders due to the local postal system and customs which are beyond our control. If your order does not show up within the time frame above please e-mail us at email@example.com along with your Order Confirmation e-mail. NOTE THAT DUE TO THE PANDEMIC POSTAL SYSTEMS ARE RUNNING UP TO 2 WEEKS BEHIND FOR DELIVERIES.
CUSTOMS & DUTY
You may be charged additional customs and duty fees by your destination country. The rates will vary dependent on the items, value and country of origin. These charges are the responsibility of the recipient. Contact your local customs office for more information and to obtain rates.
OUT OF STOCK ITEMS
We are supplied with product directly from the artist so items may be temporarily out of stock in our warehouse until the artist restocks causing a delay in availability. If you wish to inquire about an item that is out of stock please e-mail us at firstname.lastname@example.org.
Returns are accepted within 7 days of receipt provided you have received a Return Authorization and the product is in its original condition. Shipping charges are non-refundable unless there is error on our part. If your item is damaged please e-mail us a photo with your Order Number and an explanation and we will send a replacement.
For any inquires regarding your order including special order instructions and requests for returns, or to obtain additional information on items in this web store please e-mail : email@example.com. Please allow up to 72 hours for a response. If your inquiry is urgent and you have not received an e-mail response you may call Merch In Motion directly at 519.854.8507 and we will notify RockPaperMerch of your inquiry.
RockPaperMerch.com is an independent subsidiary of Merch In Motion Inc. We act as a fulfillment agent for the clients we represent. RockPaperMerch cannot answer personal questions, speak on behalf of, or forward inquiries directly to any Artist.