We accept all major credit cards and gift cards as well as Google Pay, Apple Pay and Shopify Pay. Other payments options may be available through the Shopify payments system. We do not accept direct card payments, money orders by mail, and presently do not accept PayPal payments. if you have a DISCOUNT CODE be sure to enter it on the page where you add your shipping information BEFORE payment is made. We cannot adjust orders once you agree to the total price.
All items are priced in Canadian currency. Check the Currency Converter in the top right corner for the currency you are viewing. If you are not paying in Canadian funds then the final amount that shows up on your credit card statement will reflect the rate your credit card company or bank is charging on the day of the transaction. Likewise, by placing an order you accept that any refunds in non-Canadian funds may vary slightly depending on the currency rate on that given day.
Upon placing an order you will receive an Order Confirmation. Please review your Order Confirmation for any errors. You will need your order number to inquire about the status of your order and process any returns. If you do not receive a confirmation check your spam folder and check your credit card bill if you were charged. If it's not there then please contact us as there may be an error with your email or order. If you are having problems completing your order you may have a Temp File conflict. Clear your cache and restart your computer. If the error persists please contact us. Note that we cannot adjust or combine shipping on orders after they are placed.
SHIPPING / DELIVERY TIMES
IF YOUR ITEM IS A PRE-SALE PLEASE REVIEW THE NEXT SECTION.
All items normally ship from our RockPaperMerch Canadian warehouse in 3 to 5 working days (not counting weekends and holidays). Due to legislated Covid Restrictions we are experiencing additional delays in shipping and couriers may also experience delays. International shipments may experience mandatory package quarantines resulting in delays in tracking leaving Canada and delays in delivery at point of destination. Note that the shipping time you select is dated from the time your order is picked up by the courier, not the time your order is placed. IF YOU DO NOT RECEIVE A SHIPPING CONFIRMATION EMAIL WITHIN 2 WEEKS OF ORDERING PLEASE CONTACT US SO WE CAN CHECK ON YOUR ORDER STATUS,
You can choose your method on checkout. For international orders you have 3 delivery options (the cheapest option ships with no tracking, the second option ships with tracking to your country, the third and most expensive option includes tracking to your door). Please note that your tracking may not update for 2 to 3 weeks while your package is in transit overseas and may experience additional delays due to the local postal system and customs processing which are beyond our control.
Once shipped you will receive a Shipping Confirmation with the tracking number. Allow 1 week for delivery within Canada, 2 weeks within North America and 4-5 weeks for International destinations.
Please note that shipping rates can vary dramatically based on the number of items, quantity, size/weight, shipping method and destination. If you feel the shipping rate is high then once your order is received please drop us a line with your Order Number and ask for a Shipping Review. We will check the actual shipping charges and may issue you a partial refund.
Please note that we occasionally experience shipping delays if we are waiting to receive the product from the client. Delivery of pre-sale items to our warehouse may be affected by 3rd parties such as suppliers, printers and couriers.
Your invoice total will show applicable taxes. Orders shipped from our Canadian warehouse to locations outside of Canada will have no taxes charged.
CUSTOMS & DUTY
You may be charged additional customs and duty fees by your destination country. The rates will vary dependent on the items, value and country of origin. These charges are the responsibility of the recipient. Contact your local customs office for more information and to obtain rates.
Items noted as "pre-sale" are not yet physically available to ship. Please refer to the item description as to the approximate time that the item will ship. If a pre-order item is ordered with a non pre-order item the entire order will not ship until all products are available. Please check the items for updated pre-sale shipping times. By ordering a pre-sale item you agree to these timelines.
OUT OF STOCK ITEMS
We are supplied with product directly from the Artist so items may be temporarily out of stock in our warehouse until the artist restocks causing a delay in availability. Although we inspect items delivered to our warehouse, on occasion we may also be unable to fulfill an order due to an item being damaged or mislabeled, in which case we will contact you about an alternative option or a refund. If you wish to inquire about an item that is out of stock please e-mail us at email@example.com.
Items that are signed are noted in the title and description. All autographs are hand signed unless stated. Please note that items are usually signed when the artist is on tour so at times it's difficult to keep signed items in stock. While we screen items for damage and clean signatures products may experience slight imperfections due to additional handling and shipping. Signatures will be different, possibly made with different colored markers and appear in different locations than the image provided.
Returns/Exchanges are accepted within 7 days of receipt and the product is in its original condition. Shipping charges are non-refundable unless there is error on our part or your item is damaged. Please e-mail us at firstname.lastname@example.org and include your Order Confirmation, a photo (if applicable) and an explanation of the issue. When shipping the item include a printout of the entire email approving the return/exchange and send to : RockPaperMerch, 166 Byron Ave, Dorchester ON N0L 1G3. ATTN : Returns 519.854.8507.
For any inquires regarding your order please e-mail email@example.com. Please allow up to 72 hours for a response (not including weekends). If your inquiry is urgent and you have not received an e-mail response you may call Merch In Motion directly at 519.854.8507 and we will notify RockPaperMerch of your inquiry.
RockPaperMerch.com is an independent subsidiary of Merch In Motion Inc. We act as a fulfillment agent for the clients we represent. RockPaperMerch cannot answer personal questions, speak on behalf of, or forward inquiries directly to any Artist.