Refund policy

For all inquiries please e-mail us at info@rockpapermerch.com and include your Order Number in the Subject Line, a photo of your packing slip, a photo of the product and an explanation of the issue. For immediate assistance text 519.854.8507.

You may contact our customer service line to request a refund at anytime for any order that is not showing as shipped in our system. Our standard policy is to issue a refund upon request on any item that cannot ship within 45 days for any reason (excluding pre-sale items). Pre-sale items are eligible for refund requests if they have not shipped within 30 days of the stated release day.

If there is an issue with a product being damaged or missing in our warehouse and therefore unable to ship we allow the Artist 15 days from your notification to replace the product before we issue you a refund.

If you wish to return an item please inquire for the proper address to ship to. Once shown as delivered please follow up. After review we will issue a refund for the original price paid for the product minus shipping.

We DO NOT ship replacement items or issue full refunds for damage due to extreme weather conditions, minor cosmetic damage such as corner dings, bends, split inserts, imperfect signatures, and so on. We may issue a partial credit at our discretion. 

Please note that we do our best to resolve all issues but if you choose to initiate a chargeback with your bank within your order will put a hold on all funds for 45 to 90 days until your bank reviews the case. During this time your order is locked so we cannot ship any item and are unable to process refunds. So please simply request a refund directly before initiating a chargeback.